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Orders & delivery

eCommerce Operations Automation

Your online store sends order confirmations and delivery updates by itself, and answers "Where is my order?" without your team typing a reply.

  • Order & delivery updates
  • Stock & COD confirmations
  • Order-status replies
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Who it's for

Is this for you?

Teams that get the most out of eCommerce Automation.

  • Online shops that confirm cash-on-delivery orders by phone

  • Stores whose team spends the day answering "Where is my order?"

  • Businesses selling on a website and WhatsApp at the same time

The change

Before and after

Staff call or message every customer to confirm orders by hand.

Every COD order is confirmed by phoneCustomers confirm orders with one tap
Customers chase you for updatesDelivery updates arrive before they ask
Stock runs out without anyone knowingYour team gets a stock alert in time
Orders on autopilot

Every order, from placed to delivered.

Confirmations, delivery updates and stock alerts run on their own. Your team only handles the unusual ones.

  • Updates by WhatsApp, SMS, email

    Order confirmations and delivery updates sent automatically by WhatsApp, SMS or email.

  • COD checks and stock alerts

    Stock alerts, cash-on-delivery confirmation and order status sync between your store and your team.

  • Order questions answered

    Automatic answers to order-status questions, with hand-off to your team for anything unusual.

Deliverables

What you get

Keep orders moving: confirmations, delivery updates, stock alerts and "Where is my order?" replies that happen on their own.

  • Automatic order confirmations, including cash-on-delivery
  • Delivery status updates for customers
  • Automatic replies to order-status questions
  • Low-stock alerts for your team
  • Hand-off to your team for returns and complaints
  • Simple daily order summaries
Process

How it works

Short call, clear plan, then weekly progress you can see.

  1. 01

    We map your order journey

    From the moment someone orders to the moment it arrives, we list every message and check.

  2. 02

    We connect your store

    Your store, your messaging channels and your team's order list start sharing information.

  3. 03

    Messages go out on their own

    Confirmations, delivery updates and stock alerts are sent at the right moment.

  4. 04

    Your team handles exceptions

    Returns, complaints and unusual orders go to a person with the full order history.

Questions

Common questions

Which online stores does this work with?

Common platforms such as Shopify and WooCommerce, and custom stores that can share order information. We check yours during the free consultation.

Will customers get too many messages?

No. We agree which messages are sent and when, and keep them to the updates customers actually want.

Can my team still message customers directly?

Yes. Anything unusual goes to your team, and they can step into any conversation at any time.

How much does it cost and how long does it take?

It depends on what you need. After a free consultation you get a written plan, timeline and quote.

Works well with

Related services

Services that plug into this one.

Free consultation

Want to know if eCommerce Operations Automation is right for your business?

Book a 30-minute call with our team in Lahore. We listen first, then send you a written plan, timeline and quote.

Book a 30-min call Chat on WhatsApp