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Customer service

AI Customer Support

An AI assistant answers common customer questions from your help information, and passes the tricky ones to your support team.

  • Help-centre answers
  • Ticket triage & routing
  • Escalation to your team
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Who it's for

Is this for you?

Teams that get the most out of AI Customer Support.

  • Online shops that get many "Where is my order?" messages

  • Service companies with a small support team

  • Internet, software and hosting providers with repeat technical questions

The change

Before and after

Your support team answers the same questions all day.

Long queues for simple questionsSimple questions answered straight away
Support staff repeat the same repliesYour team focuses on real problems
Urgent tickets get missedUrgent tickets are flagged and routed first
The support desk

Simple tickets close themselves.

The assistant answers from your help articles, labels every ticket and sends the hard ones to the right person.

  • Answers from your help centre

    An assistant grounded in approved help articles, policies, and support information.

  • Labelled and routed

    Ticket categorisation, routing, and integration with your support tools.

  • Clear escalation

    Clear escalation paths, response evaluations, and a review process for unanswered questions.

Deliverables

What you get

Help customers find answers and keep your team focused on the conversations that need a person.

  • An assistant grounded in your help articles and policies
  • Ticket labelling and routing
  • Clear rules for escalating to a person
  • Connection to your helpdesk or email
  • A review process for unanswered questions
  • Monthly reports in plain words
Process

How it works

Short call, clear plan, then weekly progress you can see.

  1. 01 // Step

    We collect your help content

    Policies, guides and past answers become the assistant's knowledge.

  2. 02 // Step

    We set the rules

    What it can answer, what it must escalate, and how it hands over.

  3. 03 // Step

    We connect your support tools

    Tickets are created, labelled and sent to the right person.

  4. 04 // Step

    We review and improve

    Unanswered questions are reviewed and added to the knowledge.

Questions

Common questions

Will customers know they're talking to AI?

Yes. We recommend being open about it, and customers can always ask for a person.

What happens with angry or urgent customers?

The assistant is set up to recognise these and pass them to your team straight away.

Does it work with our current helpdesk?

Usually, yes. We check your tools in the free consultation.

How much does it cost and how long does it take?

It depends on what you need. After a free consultation you get a written plan, timeline and quote.

Works well with

Related services

Services that plug into this one.

Free consultation

Want to know if AI Customer Support is right for your business?

Book a 30-minute call with our team in Lahore. We listen first, then send you a written plan, timeline and quote.

Book a 30-min call Chat on WhatsApp